Support
The fastest route is the support forum for your game. We read those daily, and other players often answer first. For anything about your account or a payment, use the contact form.
Report a bug properly
A report we can act on has these four things:
- What happened and what you expected instead.
- Steps to reproduce. Even "it happens every time I dock" helps.
- Your log file, attached to the post.
- Your specs: OS, GPU, driver version, and whether you're on Proton.
Where the logs live
- Windows
%AppData%\Roaming\VyrexEngine\ - Linux
~/.local/share/VyrexEngine/
Attach the newest .log from the game's folder.
Crash dumps next to it are welcome too.
Common fixes
Game will not start on Steam Linux. Launch through run.sh rather than the executable.
Steam's own launch option already does this, so if you changed it, change it back.
Multiplayer will not connect. Check the server is on the same game version, then try a direct connect. Post your log with the handshake lines included.
Bad performance after an update. Verify the game files in Steam first, then post the log. The renderer prints its adapter and feature level at boot, which usually tells us what happened.
Purchases, refunds and keys. Those live with Steam. Steam Support handles refunds, and we cannot reverse a purchase from our side.
Support forums
Still stuck?
Account issues, ban appeals, business and press all go through here.
Contact the studio